How To Answer The Most Popular Questions During A Viewing Of Your Home
10/04/2023 12:00 AM 0

When potential buyers come to view your home, they often have a set of common questions that can reveal their interest and concerns. Being prepared with thoughtful, honest answers can help create a positive impression and facilitate a smoother sales process. Here’s a guide on how to effectively answer the most popular questions during a home viewing.

1. Why Are You Selling?

How to Answer: This question often helps buyers gauge your motivation. Be honest but diplomatic in your response. You might say something like, "We’ve loved living here, but we’re relocating for a job opportunity" or "We’re looking to downsize now that the kids are grown." Avoid negative comments about the home or neighbourhood, as they could raise red flags.

2. How Long Have You Lived Here?

How to Answer: Share how long you've been in the home and what you appreciate about it. This can foster a personal connection. For instance, "We’ve lived here for five wonderful years and really enjoyed the community and local amenities."

3. What Are the Neighbours Like?

How to Answer: Buyers often want to know about the community. Describe your neighbours positively, emphasizing community spirit and any good relationships. You could say, "We have a friendly neighbourhood; everyone looks out for each other. Our next-door neighbours are great and have lived here for over a decade."

4. What’s Included in the Sale?

How to Answer: Be clear about what items will be included in the sale, such as appliances, fixtures, or garden items. A good answer might be, "The sale includes all kitchen appliances, the garden shed, and the light fixtures, but we will be taking the curtains and personal items."

5. What’s the Council Tax Band?

How to Answer: Knowing the council tax band is crucial for buyers. Provide the band information and, if possible, the estimated costs. For instance, "We are in Council Tax Band D, and the annual charge is around £1,800."

6. Are There Any Issues with the Property?

How to Answer: Transparency is key here. If there are any known issues, it’s better to disclose them upfront. You could say, "There are no significant issues, but we did notice some minor dampness in the corner of the basement, which we’ve had assessed by professionals. It’s been monitored, and we can share the report with you."

7. What Are the Local Amenities Like?

How to Answer: Highlight nearby amenities, such as schools, parks, shops, and transport links. You might say, "There’s a lovely park just five minutes away, and the local primary school is rated ‘Good’ by Ofsted. The nearest supermarket is a short walk, and the bus stop is right at the end of the street."

8. How Old Are the Roof and Boiler?

How to Answer: Buyers often want to know about the home’s major components. If you have service records, mention those. A possible answer could be, "The roof was replaced about 10 years ago and has a warranty. The boiler is four years old and was serviced last month."

9. What’s the Nearest Public Transport?

How to Answer: Provide details about nearby transport options. You might say, "The nearest train station is about a 15-minute walk, with regular services to London. There are also several bus routes within a 5-minute walk that connect to the town centre."

10. What Are the Running Costs?

How to Answer: Give a rough estimate of monthly expenses, including utilities, insurance, and council tax. For example, "On average, we spend about £100 a month on utilities and £90 for home insurance."

11. Have You Made Any Recent Updates or Improvements?

How to Answer: Detail any renovations or upgrades you’ve made, as this can add value in the buyer’s eyes. You could say, "We recently renovated the kitchen and installed new countertops, and the bathroom was updated two years ago."

Conclusion

Being prepared with thoughtful responses to these common questions can significantly enhance the viewing experience for potential buyers. It shows that you are knowledgeable about your home and genuinely interested in facilitating a smooth transaction. Remember to maintain a friendly and approachable demeanour, as building rapport can make a lasting impression on buyers and increase their chances of making an offer.

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